Shipping policy
Shipping Policy
At BrickDex, we carefully prepare and hand-pack each order to ensure your products arrive safely. Please review our shipping policy below.
Available Shipping Countries
We currently ship orders only to the following countries:
- Spain
- United States
- Australia
- United Kingdom
- France
- Germany
- Austria
- Global shipping unavailable currently.
Orders placed outside of these countries cannot currently be fulfilled.
Order Processing Time
All orders require 3 business days for processing before shipment.
Because all orders are hand-packed individually, processing may take additional care and time to ensure your order is prepared correctly.
Processing time does not include shipping time.
Shipping Time Estimates
Estimated delivery times are:
8–14 business days
Delivery times may vary depending on your location and may be affected by factors outside of our control, including:
- Public holidays
- Peak shopping periods
- Customs processing
- Courier delays
- Weather conditions
- Other unexpected external events
These delivery estimates are not guaranteed delivery dates.
Split Shipments
If an item is unavailable at one of our fulfillment locations, your order may be shipped in two separate packages.
If your order is split:
- You may receive two different tracking numbers.
- Packages may arrive separately.
- Both packages are expected to arrive within the estimated delivery timeframe.
Tracking Information
All shipments will include two tracking numbers that can be used to monitor your delivery.
Tracking information will be provided once your order has been shipped.
Customer Responsibility for Delivery Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
We are not responsible for orders delayed, lost, or delivered incorrectly due to:
- Incorrect addresses provided by the customer
- Missing address details
- Incorrect contact information
If a package needs to be reshipped due to incorrect or incomplete delivery information provided by the customer, all reshipping costs will be the customer’s responsibility.
Delays Outside Our Control
We are not responsible for shipping delays caused by events outside of our control, including but not limited to:
- Courier disruptions
- Customs delays
- Natural events
- Weather conditions
- Government restrictions
- High-volume shipping periods
Delays Caused by Us
If we are unable to meet the estimated delivery timeframe due to reasons directly attributable to BrickDex, please contact customer support at:
We will review your situation and provide available options to resolve the issue.
Orders Not Received Within 30 Days
If you have not received your order within 30 days from the shipment date, please contact us at:
We will open an investigation with the courier to locate your package.
If the investigation confirms that the package cannot be delivered, we will offer either:
- A replacement shipment at no additional cost, or
- A refund for the order.
Contact Us
For any shipping questions or concerns, please contact:
Email: thebrickdex@gmail.com
Business Name: BrickDex