Refund policy
Refund & Replacement Policy
General Conditions
All orders are inspected before shipping to ensure they are packed securely and arrive in optimal condition.
Once an order has been confirmed and entered into processing, changes, cancellations, returns, or exchanges are not accepted except in the cases specifically outlined in this policy or where BrickDex determines that an exceptional resolution is appropriate.
Customers are responsible for reviewing their order details, including products, quantities, and delivery information, before completing their purchase.
14-Day Problem Reporting Period
If there is a problem with your order, you must contact us within 14 days of the date your order is delivered.
After this 14-day period, we may not be able to offer a refund, replacement, or other resolution.
Refunds
We do not offer refunds for change of mind, accidental purchases, or because you no longer want the product.
Refunds will only be considered when there is a genuine problem with your order, such as:
- Your product arrives damaged or defective.
- You receive the wrong product.
- Your order is missing essential parts or pieces.
- [OTHER PROBLEMS YOU WANT TO COVER]
Depending on the issue, we may offer a replacement, send missing pieces, or issue a refund.
We reserve the right to request photographs or other information to verify the problem before approving a refund or replacement.
Missing Mosaic Pieces
If your mosaic is missing any pieces, please contact us at:
Please include:
- Your name
- Your order number
- Which piece or pieces are missing
- A photo of the mosaic/product and packaging, if possible
- Any other information that will help us identify the missing pieces
If we confirm that pieces are missing, we will SEND REPLACEMENT PIECES FREE OF CHARGE.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please email thebrickdex@gmail.com within 14 days of delivery.
Please include your order number and clear photographs showing the problem.
We will review your request and determine whether a replacement, missing part, or refund is appropriate.
Approved Refunds
If a refund is approved, it will be returned toTHE ORIGINAL PAYMENT METHOD.
Please allow 7 business days after approval for the refund to be processed. Your bank or payment provider may take additional time to display the refund.
Shipping Costs
For orders confirmed to be damaged, defective, incorrect, or missing required pieces, the customer is responsible for all shipping costs related to returns, replacements, or exchanges.
Original shipping charges are non-refundable.
Returns
If we require you to return a product before issuing a replacement or refund, we will provide return instructions by email.
Please contact support.
Please do not send a return without contacting us first.
Contact Us
If you have a problem with your order or have questions about this policy, contact:
Email: thebrickdex@gmail.com
Business Name: BrickDex
Website: thebrickdex.com